Warranties

 
10 Point Diamond Jewelry Warranty

Exclusively for Harris customers or the gift recipient

1. GENUINE DIAMOND GUARANTEE

Harris guarantees all diamonds in our jewelry to be genuine and natural (unless stated otherwise).

2. CONFLICT FREE GUARANTEE

Harris guarantees that all diamonds in our diamond jewelry are “conflict free.”

3. LIFETIME DIAMOND WARRANTY

If a diamond becomes loose or is lost, Harris will remount or replace the diamond free of charge. The setting must not have been tampered with or abused in any way. One time replacement of diamonds over 1/2 carat.

4. GUARANTEE OF GOLD CONTENT

Harris guarantees that the karat content of the gold in our diamond jewelry is as stated on your contract or receipt.

5. FREE LIFETIME CLEANING & SETTING INSPECTION

Harris will provide a free cleaning and setting inspection of your diamond jewelry purchase for life. At any time, simply bring the jewelry item to any of our stores. Or, you may request a postage paid return label by calling Customer Service at 800-989-7732.

6. 30 DAY RETURN POLICY FOR DIAMOND JEWELRY

You can return your diamond jewelry at any time within 30 days of date of original purchase for a full refund, provided it has not been altered or damaged.*

7. 90 DAY EXCHANGE POLICY FOR DIAMOND JEWELRY

You may exchange your diamond jewelry within 90 days of purchase for another diamond jewelry item(s) of equal or greater value, provided it has not been altered or damaged. Military Appreciation Discounts may only be applied to an exchange purchase at the level, if any, used at the time of the original purchase.**

8. DIAMOND JEWELRY UPGRADE GUARANTEE

Harris will exchange your diamond jewelry for another diamond jewelry item(s) of at least one and a half times your original purchase amount at any time after 90 days of purchase. Harris will credit your account for the purchase price of the exchanged item, provided that the item exchanged has not been altered or damaged and your account is current or paid in full. Your current Military Appreciation Discount will be applied to upgraded purchases.**

9. LOSS DUE TO FIRE AND/OR FLOOD

Harris will repair or replace merchandise damaged or lost due to fire or flood with a police or fire report showing the loss.

10. DEATH BENEFIT GUARANTEE

Upon notification of the unfortunate passing of the customer, Harris will cancel any remaining balance due on the account.

Click here for information on the proper care and protection of your jewelry.

ALL COVERAGES APPLY ONLY TO HARRIS ACCOUNTS THAT ARE CURRENT OR PAID IN FULL. THIS BENEFIT IS NON-TRANSFERRABLE, AND ONLY COVERS THE ORIGINAL PURCHASER OR RECIPIENT.

*If you are no longer located by a Harris store, you may request a postage paid return label by calling Customer Service at 800- 989-7732. **If you are no longer located by a Harris store, you should contact our Online Sales Department at 800-539-3575 for assistance with your exchange or upgrade, after which you will be sent a return label.

Additional Limitations: Items purchased under item (8.) 'Diamond Jewelry Upgrade Guarantee' cannot be returned under item (6.) '30 Day Return Policy for Diamond Jewelry.' Upgraded purchases are covered by item (7.) '90 Day Exchange Policy for Diamond Jewelry' and item (8.) 'Diamond Jewelry Upgrade Guarantee.'

WATCHES ARE NOT COVERED UNDER THIS WARRANTY. Please see the 3 Year Limited Warranty for Harris Watches below.

3 Year Limited Warranty for Harris Watches

Your Harris watch is warranteed for a period of three (3) years from the date of original purchase. This Harris warranty covers material and manufacturing defects. These defects will be repaired free of charge. In the event your watch cannot be repaired and the exact model is no longer available, a replacement watch of equal value and similar style will be supplied.

This warranty excludes normal wear and tear and/or damage resulting in abuse or water damage (except as provided by watch specifications). IT DOES NOT COVER FREE REPAIR OR REPLACEMENT OF BATTERIES, CASES, CRYSTALS, CROWNS, STRAPS OR WATCHBANDS.

Click here for information on the proper care and protection of your watch.