We’re sorry if you are experiencing a problem with your purchase.
If you purchased a Jewelry and Watch Protection Plan or an Extended Damage Protection Plan (EDP), and are within the terms of your agreement, please contact us at 1-800-989-7732 or firstname.lastname@example.org.
It is necessary to determine the type of service required and verify coverage
before mailing any product to our Service Department. Once your service
request has been approved and logged into our system please
fill out our service request form and include with your shipment.
Returned jewelry without a service request form will not be processed.